Privacy policy

Please read this document carefully before engaging with any program, session, or service offered by Decode Lyfe / Rajat Kumar Agrawal.

1. Introduction & commitment

Decode Lyfe (operated by Rajat Kumar Agrawal) is committed to protecting the privacy and confidentiality of all individuals who interact with our website, programs, sessions, and services. This Privacy Policy explains in clear and transparent terms:

• What personal information we collect and how we collect it.
• Why we collect this information and how it is used.
• How we store, protect, and handle your data.
• Your rights as a data subject.

2. Information we collect

2.1 Information You Provide Directly

When you contact Decode Lyfe, register for a session, enrol in a program, or fill in any form, you may provide:

• Full name and contact details (email address, phone number, WhatsApp number).
• Country, city, or timezone for scheduling and communication purposes.
• Health or wellness background information shared voluntarily for program customisation.
• Payment information processed through secure third-party payment gateways (Rajat Kumar Agrawal does not store payment card data).
• Communications you send us via email, WhatsApp, or contact forms.

2.2 Information Collected Automatically

Our website may automatically collect:

• Browser type, device type, and operating system information.
• Pages visited, session duration, and click behaviour (via analytics tools).
• IP address and approximate geographic location.
• Cookies used to improve site functionality and user experience.

3. How we use your information

3.1 Permitted Uses — Marketing & Information Sharing

The personal information you provide to Decode Lyfe is collected and used SOLELY for the following purposes:

• To contact you regarding session schedules, program details, and upcoming offerings.
• To send newsletters, program announcements, wellness content, and promotional materials directly from Decode Lyfe.
• To personalise session content, coaching approach, or program structure where appropriate.
• To process and manage your registration, enrolment, or booking.
• To respond to your enquiries and provide customer support.
• To improve our services and understand how our audience engages with our content.

3.2 Legal & Safety Uses

We may use or disclose your information where required by law, court order, or government regulation, or to protect the safety and security of participants, staff, or the general public.

4. Information we do not share

We specifically do NOT share your information with:

• Advertising networks or marketing agencies outside of Decode Lyfe.
• Data analytics companies for external commercial use.
• Other coaching practitioners, wellness providers, or organisations.
• Any governmental body unless legally compelled to do so.
• Any person or organisation not directly involved in delivering Decode Lyfe services to you.

5. Data storage & security

We take reasonable and appropriate measures to protect your personal information:

• Personal data is stored securely in password-protected systems and cloud platforms.
• Access to personal data is restricted to Rajat Kumar Agrawal and authorised personnel directly involved in service delivery.
• Payment transactions are processed via secure, encrypted third-party payment gateways. Card data is never stored by Decode Lyfe directly.
• We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.
• While we implement appropriate security measures, no digital transmission or storage system is completely infallible. By using our services you acknowledge this inherent limitation.

6. Your rights

You have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal data, subject to any legal retention obligations.
• Opt-Out — unsubscribe from marketing communications at any time by contacting us directly.
• Withdraw Consent — withdraw consent for data processing at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at connect@joinrajatagrawal.com.

7. Cookies

Our website uses cookies to improve user experience and analyse site traffic. You may control cookie settings through your browser preferences. Disabling cookies may affect certain functionality of the website.

8. Third-party platforms

Our sessions are delivered via platforms such as YouTube, Zoom, WhatsApp, and Insight Timer. These platforms have their own privacy policies. We encourage you to review them independently. Decode Lyfe is not responsible for data handling practices of third-party platforms.

9. Children's privacy

Decode Lyfe services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. If you believe a minor has provided us with information, please contact us immediately.

10. Changes to this policy

We reserve the right to update or modify this Privacy Policy at any time. Material changes will be communicated via our website or by email to registered clients. Continued use of our services following any update constitutes acceptance of the revised policy.

11. Contact us